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Tech Outsourcing & BPO White Papers

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1-3 of 3 results
The Next Big Thing
| By HML
Before the credit crisis, lenders started to look more strategically at outsourcing as a value creator rather than as a pure cost reduction exercise, and then in the depths of the downturn the strategy became more one of keeping costs down to survive.
Technology > Tech Outsourcing & BPO > White Papers
Lean Principles in the Service Industry
| By HML
In boom times, efficiency is an important but often ignored concept. In crunch times, efficiency is everything. Perhaps this is why more and more companies are embracing the practices of Lean, also known as Lean Manufacturing or Lean Production. Lean can generally be defined as the practice of eliminating any expenditure of resources that does not directly promote the creation of value.
Technology > Tech Outsourcing & BPO > White Papers
Get Your IT Strategy Right and Everything Else Will Follow
| By HML
Industry spokespersons have already predicted that 2010 will be the year in which lenders start to compete once again, and operational capability, including IT, will play a more vital part in this than one might at first assume. After a tough period of laying low, lenders looking to claw their way out of the downturn will soon be back in the race, fighting to win market share.
Technology > Tech Outsourcing & BPO > White Papers
1-3 of 3 results