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Sitel - Leading Provider of Outsourced & Onsite Contact Centre Services

Sitel has over 26 years of industry experience and has twice been ranked as the top overall call centre outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales, and improving efficiency.

Through the provision of tailored interaction management solutions the value of every customer interaction and relationship is maximised. This approach recognises every customer contact as a business investment, providing data sets and real-time feedback, gathered through the design and implementation of unique, tailored contact centre solutions.

Customers expect professional and consistent service, support and information every time they interact with you. Sitel offers a variety of outsourced customer interaction solutions covering each stage of the customer lifecycle - customer selection, customer acquisition, customer retention, and customer extension.

Through Sitel's global services you can be assured that we will help you increase the return on your customer investment by:

  • Helping you understand your customers better
  • Improving operational effectiveness
  • Creating a strong brand experience
  • Increasing your speed-to-market
  • Maximizing your wallet share
  • Enhancing the customer experience

Their award winning services provide a flexible and scalable operating environment that can accommodate dynamic shifts in volume, workload and staffing requirements. These include:

Customer Care

Repeat purchases, up-sell/cross-sell, billing information, issue resolution, account change, reservations, loyalty clubs, investor enquiries and warranty calls.

Customer Acquisition

Inbound sales, outbound sales, order taking, lead generation, DRTV/bureau, product information, subscription renewals and database management.

Technical Support

Troubleshooting, hardware/software support, Internet support, PC/server support, corporate helpdesk, warranty and post warranty.

Risk Management

Pre charge-off, post charge-off, early fraud, credit activation, property recovery, skip-tracing, disaster prevention and recovery.

Back-Office Processing

Order and payment processing, eCommerce, catalogue, continuity services and rebate processing activities.

Collections & Receivables

Pre charge-off, post charge-off, early fraud, credit activation, property recovery, skip-tracing, disaster prevention and recovery.
In addition, Sitel have developed industry-specific competencies that allow us to respond to unique demands and requirements in specific vertical markets.

Sitel's multi-tiered approach to client engagement for both business-to-consumer (B2C) and business-to-business (B2B) programs enables us to align our solution as closely as possible to your unique business goals.

Sitel operates customer service for market leading clients in a number of different sectors:

  • Financial Services
  • Gaming
  • Healthcare
  • Manufacturing
  • Public Sector
  • Retail
  • Technology
  • Travel
  • Utilities

Sitel's solutions span 120+ domestic, nearshore, and offshore centres in 25 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.

Contact

Building 600 Leavesden Park
6 Hercules Way
Watford
WD25 7GS
United Kingdom
Tel: 0800 444221
Fax: 01923 689754
Email: uknewbusiness@sitel.com
URL: www.sitel.com
Twitter: @Sitel_WorldWide
LinkedIn: http://www.linkedin.com/company/3095?trk=tyah