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Westpac New Zealand renews IT outsourcing agreement with IBM

BBR Staff Writer Published 17 October 2011

Westpac New Zealand has renewed its strategic IT outsourcing agreement with IBM for a further five years to 2017.

As per the new contract, IBM will deploy new technologies to improve customer service and sustainability, and upgrade existing systems.

IBM said it will also provide a range of advanced technologies which, together with the existing environment, will create additional synergies, flexibility and choice for users.

Westpac general manager customer& technology services Jim Stabback said Westpac is pleased to renew what has proved to be a successful and constructive long term relationship. It supports the bank's strategy of making it easier and faster and providing an experience that delights their customers.

IBM New Zealand general manager of global technical services Andrew Fox said the new agreement builds on their mutual experience since 2000 and will lead to an even closer alignment of IT services with the needs of Westpac's employees and customers as their collective team works together to deliver on the bank's IT vision.