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BBR Supplier Recommendations

Sitel - Leading Provider of Outsourced & Onsite Contact Centre Services
Sitel has over 26 years of industry experience and has twice been ranked as the top overall call centre outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales, and improving efficiency.... Technology > Tech Outsourcing & BPO > Suppliers
BBP - Comprehensive Outsourcing for Interbank Services, Compliance and Reconciliation
BBP is a software house specialised in the integration of interbank applications and has earned an excellent reputation in the banking industry. ... Technology > Tech Outsourcing & BPO > Suppliers
HML - Homeloan Management
HML is the UK's foremost provider of systems and process outsourcing solutions to the mortgage sector and is the highest rated UK residential primary servicer as recognised by Fitch, Moody's and Standard & Poor's. ... Technology > Tech Outsourcing & BPO > Suppliers
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BBR White Paper Recommendations

Revenue Leakage – Opportunity Calling! By Suntec
Revenue Leakage has been a universal phenomenon, gnawing up the profit margins of transaction-based industries, especially across their business support systems. Though the Banking industry people are particularly quick in acknowledging the glaring prevalence of revenue leakage, they are not able to pinpoint its source or quantity, or chart methodologies to ensure Revenue Assurance.... Technology > Tech Outsourcing & BPO > White Papers Customer Profitability Vs. Customer Satisfaction: Keep Guessing or Model your Pricing Strategies By Suntec
Most financial institutions do not have a clear understanding of what or who drives their profitability. They make assumptions or guesswork, and most of the time, try and fix their profitability metrics into the 80/20 rule or something similar — the majority of profits (80%) come from a minority (20%) of customers, products or business segments. Is profitability as simple as this? While there is no denying the 80/20 rule, how does an organization find this 20%? ... Technology > Tech Outsourcing & BPO > White Papers Banks - Reward Your Customers Incrementally, Based on Their Profitability By Suntec
Financial Institutions (FI) are on the verge of a strategic make-over. The market conditions imply an increased need to generate revenues and customer profitability, to ensure sustainability and future business success. In order to achieve these objectives, the FIs need to devise strategies that leverage customer relationships in a way that has never been done before. ... Technology > Tech Outsourcing & BPO > White Papers Achieving Measurable Gains by Automating Claims Processing By Kofax
Moving to a fully automated process is a goal for claims processing of nearly all insurance executives. Companies are at various levels of automation and often do not have an appropriate strategy to achieve higher levels of automation. This white paper identifies seven levels of claims automation and provides a roadmap that can be followed to enhance claims processing. This straightforward approach can be used to increase the likelihood of successful automation. Download this free white paper from Kofax to find out more.... Technology > Tech Outsourcing & BPO > White Papers Customer Centricity: The Key to Success in Retail Banking By Kofax
The economic slowdown has forced many banks to redirect their focus to retail banking and reinvent themselves as customer-centric organizations. But many institutions still use legacy infrastructures and processes that hinder necessary readjustments, in particular with regard to information exchange and customer communication. This white paper explains how these difficulties can be overcome, and how banks and financial institutions can reengineer core IT and business processes to support their business objectives. Download this free white paper from Kofax to find out more.... Technology > Tech Outsourcing & BPO > White Papers See more
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